Policies & Returns
The following terms and conditions shall apply for all contracts between the customer and Alice Kaufmann about the delivery of goods, which are ordered under the website and shop alicekaufmann.com - Please read them before ordering.
//The customer has the right to return new unworn or unused goods within 14 days. Goods should be returned in their original packaging. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
// Alice Kaufmann will only cover shipping costs incurred in returning the product(s) if the return is a result of our error. Otherwise the return shipping cost is always paid by the customer. When we have received the item and approved the return, we will credit your account. We only refund to the credit card that was used to place the order.
//Procedure of return or exchange:
1. Contact Alice Kaufmann before returning the actual product.
2. Return the Jewellery within 14 days from the date the Jewellery is received
3.The Jewellery and packaging must be in same condition as received.
4.Mark the package "Returns"
5. Should the jewellery be exchanged for another size, style or surface treatment, contact Alice Kaufmann.
Please note that special orders cannot be returned or exchanged.
RETURN TO FOLLOWING ADDRESS
Ryesgade 4, kld. th.
2200 København N
RETENTION OF TITLE
//Alice Kaufmann retains title to the goods until receipt of all payments in full.
WARRANTY AND LIABILITY
//Alice Kaufmann will give a two-year guarantee on all products.
The complaint has to be justified, and the defect must not be caused by incorrect use. If you discover any problems with your product, please complain as soon as possible.
//All prices stated on alicekaufmann.com web shop are in EUR/DKK and inclusive 25% Danish VAT. Shipping costs are not included.
//All rights reserved © Alice Kaufmann. Copying is prohibited.
Website material may not be re-used or re-produced in any way without permission.