Privacy policy

EU General Data Protection Regulation

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

This Privacy Policy describes how Alice Kaufmann collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from alicekaufmann.com or otherwise communicate with us. We respect your right to privacy and protect all data you voluntarily provide us with in accordance to the European Union General Data Protection Regulation (GDPR). We, as the responsible party for the collection of data, are:

Alice Kaufmann
Oehlenschlægersgade 13, kl. th.
1663 København V
CVR: 37675652
Mail: contact@alicekaufmann.com

How we store your data
We collect and use information about you to ensure you will have the best possible experience with us when you buy your piece of fine jewellery. All data that you voluntarily provide us when purchasing from us – either at our Web Shop or in our physical boutique is encrypted and stored in a password protected database with restricted access.

The data you provide us with are stored to ensure you the best possible service now and in the future. Our records of your personal information are kept safe and protected until you request to have them deleted.

What personal information we collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

How we use your data
When you make a purchase at our boutique or in our web shop, we will collect information necessary for us to fulfill your order.

When you pay by card, we collect your payment information in order for us to process the order. All credit card information is handled with the utmost confidentiality. When you provide the card information it is transmitted via an encrypted connection to our Payment Processor, Stripe for our online Web Shop and Zettle for our physical boutique. Stripe and Zettle uses and processes your payment information in accordance with their Privacy Policy and according to the EU General Data Protection Regulation. We do not store your payment information, other than zip code and country, which we require for billing and to comply with tax and other government regulations.

All customers paying by card are subject to validation checks. We reserve the right to delay any order if fraud is suspected.

When you place an order with us or otherwise need services, such as resizing or repairs, we will need to take additional contact details and delivery information, such as address and telephone number, from you so we can complete your order. We use third party couriers to deliver your order and will need to share your contact information with them for this purpose. Everything is treated with utmost confidentiality and in compliance with GDPR.

Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

We never sell your personal information
All personal information collected is used for our internal use only. We do not rent, sell or share personal information about you or non-affiliated companies except when absolutely necessary under the following circumstances:
· Third parties who provide services on our behalf such as online and other payments, processing credit card transactions, handling credit checks and fraud preventions.
· Third parties who provide services on our behalf online, such as our website hosts Shopify and namecheap.com. Everything is treated with confidentiality and in compliance with GDPR.
· Third parties who provide services on our behalf such as courier delivery services.
· We may disclose your personal information to any law enforcement agency, court regulator or government authority if we believe it necessary to comply with legal or regulatory obligations.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

If you wish to exercise any of these rights or have any questions about the privacy policy, then please contact us at: contact@alicekaufmann.com